Ron Shaich on Panera Cares Cafe

Panera Cares
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01.16.2011

Ron Shaich, the founder of Panera Bread Company, has come up with a new business model: cafes where customers pay what they want or can afford.  He tells Jim Fleming why he expects Panera Cares Cafes to work.

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Comments

I have a suggestion. Why not greet the customers standing in line that you are making wait longer by taking the time to meet the staff?

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